Tag: Al-Futtaim

Retail Loyalty, CRM and Customer Retention in the GCC

Retail Loyalty, CRM and Customer Retention in the GCC (2026)

A 5% increase in customer retention lifts profit by 25 to 95%, loyal customers act as brand advocates who reduce acquisition costs, and in fashion specifically 60% of shoppers prefer a simple points-for-vouchers system while tiered programs like Sephora's Beauty...Read More