Tag: loyalty program

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Retail Loyalty, CRM and Customer Retention in the GCC

Retail Loyalty, CRM and Customer Retention in the GCC (2026)

Posted on by Salman Gul
Raising customer retention by just 5% can lift profits anywhere from 25% to 95%, and yet most GCC retailers still pour budget into acquisition that costs five to seven times more than keeping the customers they already have. Loyalty and...Read More
Retention, CRM and Loyalty for GCC Ecommerce

Retention, CRM and Loyalty for GCC Ecommerce (2026)

Posted on by Salman Gul
59% of loyalty and CRM leaders now name improving customer lifetime value as their single top business goal, up from 36% in 2021, outranking revenue, acquisition and margin. The industry has finally admitted what the maths always said: in a...Read More